Contact information

Last Updated: August 17, 2026

Thank you for shopping with Minato Market. Please contact us if you have questions about our products, an existing order, local delivery, local pickup, custom orders, refunds, or store policies.

Business Information

Business Name: Minato Market
Operated By: Mochisanxbaybites

Email: shopminatomarket@gmail.com
Website: https://shopminatomarket.com

Order Support

For questions about an existing order, please include:

  • Your full name

  • Your order number

  • The email address or phone number used for the order

  • A brief description of your question or concern

You may also reply directly to your order confirmation, delivery notification, or pickup notification.

Delivery-Day Support

For an issue involving an active delivery, please contact us as soon as possible and provide:

  • Your order number

  • Your delivery address

  • A phone number where you can be reached

  • Any gate code, call box number, apartment or suite number, or updated access instructions

Changes to an address, delivery route, or delivery window are not guaranteed after the route has been scheduled.

Product or Order Concerns

Please inspect seafood and other perishable products promptly after delivery or pickup.

To report a missing, incorrect, damaged, or potentially compromised product, contact us as soon as possible and no later than 24 hours after delivery or pickup, as described in our Return & Refund Policy.

Please include:

  • Your order number

  • The affected product

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and product label

  • The approximate time the order was received

If you believe a product may be unsafe, do not taste or consume it.

Custom and B2B Orders

For custom seafood requests, restaurant orders, wholesale inquiries, catering, events, or other B2B needs, contact us by email with:

  • The product requested

  • Estimated quantity

  • Preferred delivery date

  • Delivery city

  • Intended business or event use

Submitting an inquiry does not guarantee product availability, pricing, sourcing, or delivery.

Privacy Requests

Questions about our privacy practices or requests regarding your personal information may be sent to:

shopminatomarket@gmail.com

Please use the subject line:

Privacy Request — [Your Name]

Additional information is available in our Privacy Policy.

Response Times

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary during weekends, holidays, weekly order processing, import delays, and active delivery periods.

Messages concerning an active delivery or a recently received perishable product may receive priority.

Important Notice

Our contact information may be updated from time to time. The current information published on this page will control.

Minato Market will never ask customers to send passwords, full payment card numbers, bank account credentials, or government identification through email or a website contact form.